Your trusted partner for Remote Hands & Smart Hands support across every major Brisbane data centre — available 24 hours a day, 7 days a week, 365 days a year.
Reach us any time on 0478 936 007 or email [email protected]. We pick up 24/7 — no call centres, no ticket queues, no hold music.
Tell us the data centre, the rack, the task. We confirm access, tools, and timeline — then get to work. We hold permanent access to NextDC B1, B2 and Telstra so there's zero delay getting on the floor.
We complete the work and report back with photos, status updates, and any observations — so you have full visibility without ever needing to be in the building.
We deliver a full suite of remote and smart hands solutions for colocation users across every Brisbane data centre — so you never need to be on-site.
Rack and stack, structured cabling, server builds, patch panel terminations, cable management, and full equipment deployments — executed to your exact specifications.
Power cycling, hardware replacements, drive swaps, KVM console access, reseating components, and emergency break-fix support to minimise your downtime.
Cross-connect installations, fibre and copper patching, DWDM work, router and switch configuration assistance, and circuit testing & troubleshooting.
Equipment receiving and storage, asset tagging, dispatch coordination, and secure handling of hardware between your Brisbane data centre locations.
Visual inspections, photo and video documentation, LED status reporting, cable audits, and real-time observation of your equipment on demand.
Dedicated engineer allocation, real-time ticketing integrations, custom SLA agreements, and ongoing relationship management tailored to your operations.
We hold permanent, unescorted access to NextDC B1, B2, and Telstra Brisbane. That means your ticket gets actioned immediately — no waiting for escorts or access approvals.
We know every Brisbane data centre inside-out — the layouts, the quirks, the contacts. Local knowledge translates directly into faster, more efficient work for you.
Network issues don't respect business hours. We're on-call around the clock, every day of the year — including weekends and Queensland public holidays.
You deal directly with the engineer on the ground — no call centres, no ticketing black holes. Real communication with real people who know your infrastructure.
Whether you need an urgent break-fix tonight, a planned installation next week, or an ongoing remote hands partnership — get in touch and we'll scope the right solution for you.
Services & Locations We Cover